Non-Discrimination Policy

We rent to everyone on the same terms. This is how that is stated formally.

Our policy

New Leaf Properties rents rooms, provides services, and treats every guest and employee without regard to:

Race or color
Religion or creed
Sex (including pregnancy, childbirth, and related medical conditions)
National origin, ancestry, or language
Age
Disability (physical, mental, or sensory)
Familial status (including families with children)
Marital status
Sexual orientation or gender identity
Veteran or military status
Any other characteristic protected by federal, Idaho state, or local law

Applicable law

Title II of the Civil Rights Act of 1964 — prohibits discrimination in public accommodations including motels.
Americans with Disabilities Act (ADA), Title III — prohibits discrimination based on disability in places of public accommodation.
Fair Housing Act — applies to rentals of 30 days or longer; we comply with FHA protected classes for any such rental even though transient lodging under 30 days is ordinarily exempt.
Idaho Human Rights Act (Idaho Code §67-5909) — Idaho's state-level equivalent.
Twin Falls City ordinances — to the extent they extend protection beyond state or federal law.

Fair Housing Act — 30-day rule

A stay of fewer than 30 continuous days at a single property is transient lodging, not housing. Fair Housing Act protections apply specifically to stays of 30 days or longer. Even for transient stays we voluntarily extend the same non-discrimination rules.

How we apply this

Reservation decisions are based on:

We do not ask about, and we do not consider, any characteristic listed in "Our policy" above when making reservation, check-in, or ongoing-rental decisions.

Room availability on your dates
Payment method (accepted: cash, major credit cards)
Valid government ID at check-in
Compliance with house rules
Prior rental history at our properties (for repeat guests)

Service animals

Service animals as defined under ADA Title III are welcome at every property. No pet deposit or fee applies. Under ADA, we may ask two questions: (1) Is the animal required because of a disability? (2) What task is the animal trained to perform? We do not require documentation beyond those two questions.

Language access

Se Habla Español. Front-desk staff at most properties can assist in Spanish. For other languages, we use phone-based interpretation services when needed.

Complaints

If you believe you have experienced discrimination by our staff or at a property, please report it immediately:

We investigate every complaint. If investigation confirms discriminatory conduct, we take corrective action up to and including termination of employment.

External complaint channels — you may file with any of these agencies directly; our internal process does not limit your rights:

U.S. Department of Housing and Urban Development (HUD) — fair-housing complaints: hud.gov / 1-800-669-9777
U.S. Department of Justice Civil Rights Division — public-accommodation complaints: civilrights.justice.gov
Idaho Human Rights Commission — state-level complaints: humanrights.idaho.gov / 208-334-2873
ADA information line — 1-800-514-0301 (voice) / 1-833-610-1264 (TTY)

Retaliation prohibited

We do not retaliate against any guest, applicant, or employee who raises a good-faith concern or files a complaint under any of the laws listed above.