Refunds and Cancellation

Early departure

If you check in and leave before the end of the week you paid for, the nights you stayed are assessed at the equivalent amounts below, and we refund the rest of what you paid. The weekly price applies only to a completed week.

Equivalent assessed amount to be paid, for each night stayed: single room $65, double room $75. If the assessed amount reaches what you paid for the week, no refund is due.

Example, double room: you pay $275 for a week and check out after 3 nights. Amount to be paid: 3 × $75 = $225. Refund: $275 − $225 = $50.

Example, single room: you pay $250 for a week and check out after 2 nights. Amount to be paid: 2 × $65 = $130. Refund: $250 − $130 = $120.

How to cancel

Call (208) 733-2010 during office hours. Email cancellations are honored if received during office hours. After-hours voicemails are honored based on the voicemail timestamp, not the time we listen.

Waitlist — no cancellation needed

Joining the waitlist doesn't charge you anything. If we call you with a matching room and you decline, no fee applies. You can ask to come off the waitlist any time.

Refund method

Refunds are issued to the original payment method:

• Credit card: refund posts within 5–10 business days.
• Cash: refunded in cash at the front desk during office hours.
• Debit card: refund posts within 3–7 business days.

Exceptions

We make exceptions for genuine emergencies — documented medical emergency, bereavement of immediate family, military deployment with orders. Call the office and ask; approvals are case-by-case.

Weather and road-closure exceptions

If Idaho State Police closes I-84 or U.S. 93 into Twin Falls on your scheduled check-in day and you cannot reach us, we will reschedule or fully refund at your choice. This exception does not apply for mere forecasts — only actual closures in effect on the day of arrival.

Management eviction

If management terminates a rental for material rule violation (smoking, damage, illegal activity, repeat noise, unregistered occupants), the balance of that rental is forfeited. No refund applies.

Deposits

• Pet deposit: refundable at checkout if no pet-related damage or cleaning cost. Refund posts within 3–7 business days.
• No key deposit required — we use accessible entry mechanisms.

Disputes

If you disagree with a refund determination, write to the office address (next page) within 30 days. Include your reservation name, dates, and the specific decision you want reviewed. We reply within 10 business days.

Office Hours

• Monday–Friday: 8:00 am – 6:00 pm
• Saturday: 10:00 am – 6:00 pm
• Sunday: Closed

Room Styles

• Single Queen — $65 a night before tax, subject to availability, or $250 a week ($35.71 a day)
• Double Queen — $75 a night before tax, subject to availability, or $275 a week ($39.29 a day)
• Studio — from $325/week
• Full amenities list
• All 12 properties

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