Refunds and Cancellation

When a refund applies, and how cancellation works.

Early departure

If you check in and depart before the end of your paid period, we refund unused nights at the nightly rate, not at the weekly-discounted rate.

Example: you pay $275 for a full week (7 nights at the weekly rate). You check out after 3 nights. Refund is calculated as $275 − (3 × $75 nightly) = $50 refund. The weekly discount applies only to a completed week.

How to cancel

Call (208) 733-2010 during office hours. Email cancellations are honored if received during office hours. After-hours voicemails are honored based on the voicemail timestamp, not the time we listen.

Waitlist — no cancellation needed

Joining the waitlist doesn't charge you anything. If we call you with a matching room and you decline, no fee applies. You can ask to come off the waitlist any time.

Refund method

Refunds are issued to the original payment method:

Credit card: refund posts within 5–10 business days.
Cash: refunded in cash at the front desk during office hours.
Debit card: refund posts within 3–7 business days.

Exceptions

We make exceptions for genuine emergencies — documented medical emergency, bereavement of immediate family, military deployment with orders. Call the office and ask; approvals are case-by-case.

Weather and road-closure exceptions

If Idaho State Police closes I-84 or U.S. 93 into Twin Falls on your scheduled check-in day and you cannot reach us, we will reschedule or fully refund at your choice. This exception does not apply for mere forecasts — only actual closures in effect on the day of arrival.

Management eviction

If management terminates a rental for material rule violation (smoking, damage, illegal activity, repeat noise, unregistered occupants), the balance of that rental is forfeited. No refund applies.

Deposits

Pet deposit: refundable at checkout if no pet-related damage or cleaning cost. Refund posts within 3–7 business days.
No key deposit required — we use accessible entry mechanisms.

Disputes

If you disagree with a refund determination, write to the office address (next page) within 30 days. Include your reservation name, dates, and the specific decision you want reviewed. We reply within 10 business days.